FAQs

Unfortunately, we are not able to ship internationally at this point.

Self-Collection option is open to all orders (no minimum order required) - just select "Self-Collection" at checkout. Please indicate which location you would like to be collecting your items from. You will be contacted via email, SMS or phone call when your order is ready for pick up. Kindly take note of each clinic's opening hours, before heading over.

FREE Delivery is offered for non-bulky* orders above $59. All bulky* orders above $99 also qualify for free delivery.

Standard Delivery: All other orders will get to enjoy delivery at a flat-fee of $5 for non-bulky* items, and $10 for bulky* items.

Urgent, same-day delivery is available at $25 for non-bulky* orders and $30 for bulky* orders, subject to courier availability. Kindly give us a call at +65 6282 2484 immediately after you have made your order, to confirm your delivery request.

Please ensure that someone is available at the address provided, from 9am-10pm. This delivery service entitles you to 3 free delivery attempts. The delivery man may contact you beforehand. If nobody is in to receive delivery, the delivery service will contact you to reschedule another delivery. After 3 failed attempts, your order will be returned to us and you will have to make an additional payment (as per Standard Delivery rates) for a re-delivery.

*Bulky items: dry food bags and canned food.

Prescription /Medication Orders: Most customers with an active prescription can expect to receive their orders within 4-7 days. Further delays should be expected if the prescription needs further verification or confirmation with you and your regular veterinarian.

We are focused on serving as many pawrents as possible, both online and offline. Due to high demand for essentials such as medications, we are temporarily unable to amend existing orders.

However, if your order hasn't been packed for shipping yet, you can cancel it from your account. Go to orders, click on the order you want to cancel, and click the "Cancel This Order" link.  

If you need help canceling your order, please send us an email with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. 

If we have already processed your order, we may not be able to cancel it.

Prescription /Medication Orders: Most customers with an active prescription can expect to receive their orders within 4-7 days. Further delays should be expected if the prescription needs further verification or confirmation with you and your regular veterinarian.

Preparing for Shipment: Your order has been noted and is currently being packed for your pet. When your order has been sent out, we’ll send another email with tracking information. 

Shipped: Your order has been sent out. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived!